How do i track my order?

After 1-2 days, your order will be processed. Once your package is in the process of being shipped, your tracking number will work.The tracking number will be provided to you in the final page of the order & in your Shipping Confirmation email. You may use the number and track your order here. 
 
When can i expect to receive my shipment

All orders are shipped from our warehouse within 5 business days of the order being placed. Orders from US will arrive in between 1-3 business weeks after the shipment date, depending on the availability of the carrier provider and location. International orders may take longer, usually around 2-5 weeks. We do apologize that our shipments take a while to arrive, as our products are handcrafted. 

For missing or wrongly shipped items, please contact us at contact@calmdrum.com. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item. For more details, please visit our Refund Policy. 
 
Do you offer refunds?

Yes, we will fully refund your purchase if it meets the guidelines. For more information, visit our Refund Policy.
 
How do I place my order?

1. Finish adding items to your shopping cart, then click "Checkout Now" 
2. You will be transferred to our Customer Information page. You will be prompted to enter your information. 
3. If you have a valid discount code, you may enter it in the" Discount" field located on the right side of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your orer. 
4. Continue by clicking "Continue to Shipping Method" button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on "Continue onto Payment Method" 
5. You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable. 
6. Once you have completed the form, click on the "Complete Order" button, You will be brought to a screen that provides an order sumary together with an on-screen order confirmation as well as your tracking number. To track your shipment, Click here.  
If you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at contact@calmdrum.com 
 
Is my personal information safe with this website?

At Calm Drum, we value your safety with SSL encrypted security, keeping all your personal information safe. Your credit card information is not stored within our website, as it is immediately removed after purchasing one of our products. For more details, visit our Privacy Policy.